Umfas Fragrances – Return, Refund & Exchange Policy

At Umfas Fragrances, we are committed to delivering high-quality, premium fragrance experiences with care and reliability.
Due to the hygienic nature of perfumes and the risk of damage during transit, we do not accept returns based on personal preference (such as liking or disliking a fragrance).
Returns are only accepted if the item received is damaged, defective, or incorrect, subject to verification.

Damaged, Defective, or Incorrect Items – Eligibility Criteria

A return request will be accepted only if:

• The issue is reported within 24 hours of receiving the order.
• The item is unused, unopened, and in its original packaging, including seals and tags.
• A valid receipt or proof of purchase is provided.
• The product was purchased through the official Umfas Fragrances website or our official outlet.

If your order arrives damaged, defective, or incorrect, please contact our support team within 24 hours:

📧 Email: Umfasfregrances@gmail.com
📱 WhatsApp: +92 303 2820092
📍 Store Address: Shop No. G-41, City Residency Shopping Galleria,
Near Makki Masjid, Opposite Garden Headquarter, Garden East.

Important Requirements

• Attach a clear unboxing video or photos showing the issue.
• Keep the original packaging safe for verification.
• Claims reported after 24 hours will not be entertained.

Return Process

To initiate a return:

1. Contact us via WhatsApp or Email with your issue.
2. Once verified and approved, you will receive a return shipping label and instructions.
3. Returns sent without approval will not be accepted or processed.

(✔ Return address will be shared after approval.)

Refund & Exchange Policy

At Umfas Fragrances, customer satisfaction is our priority while ensuring fairness and transparency.

Exchanges (Preferred)

We encourage customers to choose an exchange if they would like a different product.

Refunds

Refunds are generally avoided and will only be issued when:
• The issue occurred from our side (wrong, damaged, or defective item),
• Or in rare exceptional cases approved by management.

Refund Timeline

Once the returned item is inspected and approved:
• You will be notified via email or WhatsApp.
• The refund will be issued to your original payment method within 15 business days.

Please note that bank processing times may vary.

If 30 business days have passed since refund approval and you haven’t received your amount, please contact us again at:

📧 Umfasfregrances@gmail.com
📱 +92 303 2820092